Complaint investigation & resolution

Companies often fail to realize how vulnerable they are until an issue flares up, causing lost productivity, lost profit and potential loss of key staff. Our services in this area include:

Complaint investigations

We plan and conduct harassment investigations from start to finish. This includes complaints related to harassment and discrimination, as well as allegations of wrongdoing. Our clients call on us again and again for our thorough and clear reports, as well as our objectivity and professionalism.

Advice and coaching

Consultation and/or coaching services are available to Human Resources staff or managers. Given proper authority, we can also act as your liaison with the relevant human rights commission in your jurisdiction.

We provide objective expert advice on:

Review of complaint investigation reports

We review internal investigation reports to:

Support services for employees involved in complaints

We provide confidential advice and guidance to employees who are not represented by a union or employee association, and who require assistance and support throughout the complaint process regarding:

 

The number of employees seeking help for harassment has almost tripled from 1999 to 2001.
- Warren Shepell, Health & Wellness Research Database, 2005